HEAD OF OPERATIONS CONTROL CENTRE (OCC)

Reports to the Director of Flight Operations.

The Head of Operations Control Centre is responsible for the management of the aircraft flying programme.

Principal Accountabilities:

• Oversees Flight Dispatch, Crew Scheduling, Crew Training, Crew Rostering and the On Time Performance for the airline;
• The efficient scheduling of aircraft and crew in liaison with the Engineering, Schedule Planning and Revenue Management Team, to ensure that aircraft utilisation, punctuality and regularity targets are met;
• The maintenance of accurate crew records to comply with the company’s approved Flight Time Limitations scheme and other mandatory crew records as required by the regulatory authorities;
• The processing of Flight Time Discretion Reports, forwarding to the Regulatory Authority via the DFO when required and monitoring trends to prevent repetitive problems;
• Ensuring all operations and crewing staff are fully conversant with the relevant company Operations and Emergency Response Manual;
• The management of all Company Operational support systems for provision of flight planning, weather and NOTAM services, aircraft performance data, airways manuals and aircraft navigation databases, in conjunction with the Chief Pilots Operations;
• Managing the Operations Control Centre budget to achieve agreed targets including overall Operations cost per ask via clear objectives and KPIs for all staff; and
• Ensure that the flight following protocol is adhered to by the Flight Dispatch team.