FLIGHT ATTENDANT MANAGER (FAM)

The Flight Attendant Manager is responsible to the Director of Flight Operations for the followings:

• Establishing, in cooperation with People Department the company’s recruitment policy and selection of new Flight Attendant Members;
• To maintain a high operational, safety and efficiency on flight attendants;
• Publishing Cabin Safety & Security Directives when necessary with the cooperation of the Director of Safety & Security;
• Recommending to the DFO to call a hearing into the investigation of any accidents, incidents, irregularities and violation of any laid out regulations involving Flight Attendant personnel;
• Organising and scheduling line check flights to track the professional standards and the development requirements of his personnel;
• Co-coordinating with the Flight Operations Director and the Administrator Crew Planning & Scheduling the requirements for Flight Attendant numbers;
• The selection of Flight Attendant Executive;
• Representing Flight Attendant Section in relations with other departments within The Company;
• Co-coordinating with Maintenance Department in regards to cabin-related issues, such as safety equipment as well as technical installations in the cabin with the aim to enhance passenger safety and comfort;
• Co-coordinating supply requirements for in-flight services;
• To ensure a smooth administration and operation of The Company’s in-flight service in accordance with The Company and legal requirement;
• To ensure that the mandatory requirements of the flight attendants are current, renewed or obtained;
• To update and to ensure all manuals and instructions used by and related to in-flight services are valid and current;
• Planning the flight attendants’ training in order to enhance the in-flight standard;
• Timely issuance of the flight attendants’ rosters and flight attendants voyage report;
• Monitoring overall processing and action of flight attendants’ voyage reports;
• Liaising with Corporate Quality pertaining the flight attendants’ performance and standard. Collecting data and material for updates in the weekly Quality Improvement Forum;
• Advising the Director of Flight Operations on in flight service performance and conduct of flight attendants;
• To plan on Flight Attendant Section budgets; and
• To carry out other duties assigned by DFO.