HEAD OF FLIGHT DISPATCH / OPERATIONS CONTROL CENTER

Head of Flight Dispatch / Operations Control Center shall be committed to his area of responsibility in maximum possible extent.

Before being appointed he shall prove thorough and comprehensive knowledge of flight operational and dispatch processes, aviation regulations, requirements and procedures, ATC procedures, meteorology, performance and planning, computerized flight plan, navigation and radio communication. He should have flight dispatch license/certificate and have preferably minimum of 2 years' experience as flight dispatcher (flight operations officer).

He reports to the Flight Operations Director.

His function, main duties and responsibilities are to:

• Manage and supervise Flight Dispatch / Operations Control Centre on daily, tactical and strategic basis;
• Ensure that the flights are generally planned on the least cost routes;
• All the records shall be accurate and within the flight time limitation, and any abnormality is to be reported;
• Achieve set goals and objectives needed to elevate productivity and enhance performance in the area of flight operations support management;
• Ensure the functioning of the Quality System within the Flight Dispatch / Operations Control Center;
• Manage, control, analyse and store records, flight documents and data, and – by direction of the Flight Operations Manager - to give access to, and produce such records, documents and data to any person authorised by the Authority, within a reasonable time period after being requested to do so;
• Advise Flight Operations Director about the need for new manpower planning (recruitment of flight dispatchers);
• Manage electronic data processing for all flight operations related processes within Flight Dispatch / Operations Control Center and to supervise related contracts for such;
• Maintain job descriptions, qualifications required, availability of suitable qualified Flight Dispatch personnel and material to cover present and future needs;
• Develop and maintain statistical data for his area of responsibility;
• Acquire the necessary third party documentation to support Flight Dispatch and ensure proper functioning of the system;
• Liaise with other departments in the areas of his responsibility;
• In times of sever disruption, and after consulting with concerned departments and assembling all possible information relating to the situation, formulating and carrying out plans of action to restore the operations to normal as quickly as possible, taking into account the level of inconvenience to the passengers, the financial cost to the company, crewing utilization and time limitation, engineering requirement and effect on the overall operations of the Company;
• Analyze return flight documentation to ensure that the flight(s) have been conducted as planned;
• Out of normal working hours for the normal performance of the Flight Dispatch and initiating action as required, preventing problems which could affect the Company's operations;
• Ensure that the necessary records are maintained as per the Operations Manual.
• Advise Training Manager about the needs and arrange recurrent training for the flight dispatchers (flight operations officers);
• Ensure that the Flight Dispatch Manual (FDM) is issued and updated whenever required;
• Keep current on all national and international legal provisions, relating to flight operations and to advise all concerned of important changes;
• Use all legal and compliant means to optimise flight operational costs without infringing safety;
• Manage and supervise performance and flight planning aspects of flight operations;
• Properly manage all expenditures associated with his area of responsibility.

Flight Dispatch Manual and other chapters of Operations Manual may additionally define duties and responsibilities of the Head of Flight Dispatch.