CREW REGULATIONS

Behaviour in Public

Every crew member must be aware that he is a representative of The Company and that people will identify his appearance with it. The image of an airline depends largely on the behaviour of every employee. Crew members are always at the centre of interest, also when travelling DHC.
Therefore:

• Loud welcome ceremonies are prohibited as well as confidential talks about Company subjects in public or with other crews or other crew members on duty.
• Never make negative statements about the Company or discuss Company matters when people other than those of the Company are present.
• Politeness and kindness should be the outstanding characteristics of every crew member.
• Locations shall not be visited if the possibility exists of creating a wrong impression which may be detrimental to the reputation and image of the Company. This rule even applies to crew members not in uniform during night stops.

All crew members should ensure that they themselves and their colleagues always comply with the above regulations.

Personal Documents

For flight duty crew members must carry the following documents:

• Valid licence (flight crew),
• Valid cabin crew licence (if applicable),
• Medical certificate,
• Valid passport,
• Visa - if required,
• Company identity (identification) card,
• Vaccination card - if required.

Each crew member is responsible for the validity of his documents and their timely issue, renewal, and extension.

Company Identity Card (ID Card)

At the beginning of employment a Company Identity Card (ID card) will be issued to the crew member. It shall be visible and always available while on duty. The loss of any personal document must be reported immediately to the Company.

Uniform

The uniform represents the image of Company and identifies the wearer as its representative. It is imperative that the best image should be presented to the public at all times adhering strictly with Company policies. Each crew member shall be in immaculate appearance. It is the Commanders responsibility to ensure that his crew members are appropriately attired for the flight.

All flight crew members shall wear epaulets according to their rank as follows:

Rank                                  Number of stripes to wear
Captain                                                4
Senior First Officer                             3
First Officer                                        2

First Officer becomes Senior First Officer after accumulating more than 1500 hours total flight time and successfully completing the ATPL course and associated exams.

Customs and Currency Regulations All crew members have to pass through local customs, immigration, currency control, etc. as prescribed. Every person must comply with the local customs and other special immigration regulations, which may often be more restrictive for crew members than for passengers. Crew members must declare all goods liable for duty and are responsible for duty charges. The same policy applies to restrictions on import or export of currencies.

Violations of Customs or Currency Regulations

It must be clearly understood that noncompliance with the customs regulations and other official controls is a very serious offence against the Company regulations and the laws and regulations.

Anybody caught smuggling or willfully breaking currency or other regulations can expect severe disciplinary action by the Company.

Handling of Company Material

All crew members are obliged to handle all company material with great care. The Company may claim compensation from a crew member for damage caused by him. Crew members shall maintain the manuals, handbooks and other documents handed over to them in good condition.

When the employment contract terminates everything belonging to the Company must be returned.

Accident / Illness

Accidents or illness must be reported immediately to:

• The Commander when on duty,
• Operations Control Centre and/or Flight Operations Administration for all other cases.

The crew member shall notify about the expected duration of illness, and any change in duration.