Company Security Matters
Customs and Immigration Regulations
When entering or leaving a country, the crew is required to comply with that country's security, customs, health and currency regulations. Strict compliance with these regulations is a necessity as violation does not only reflect on the person of the offender but also is damaging to the reputation of the company. Self-evidently, the same goes for any other offence committed during a trip.
Company Security Matters
Security Manager
The company has appointed Safety & Security Manager who heads the Safety and Security Department.
Safety & Security Manager is available to provide the Company in general and in particular with advice on the correct implementation of security measures. He should ensure that the security of the Company operations is achieved through sound corporate policy, timely advice and effective performance by members of the airline and its handling agents. He will assist in liaison and consulting with local authorities regarding any security problems which may arise for the Company. He is responsible for overseeing all Company security training.
Safety & Security Manager is also available for crews to indicate the current level of threat against the airline and at all times to give advice on all other security regulations, practices and procedures of safeguards against acts of unlawful interference. Furthermore, Safety & Security Manager can undertake security inspections of Company stations and can, upon request from appropriate authorities, take part in a security survey of airports concerning the effectiveness of the measures being implemented.
Responsibilities Regarding Security Matters
• Safety & Security Manager is responsible for compiling the Company Security Manual (SM) and its distribution.
• Flight Operations Manager is responsible for implementation of the measures set out in the SM and OM Part A; Chapter 10 regarding his area of responsibility.
• Ground Operations Manager is responsible for implementation of the measures set out in the SM regarding his area of responsibility.
• Handling agents have their own responsibility for the implementation of security measures and procedures which are to be carried out prior to the commencement of, and during regular operations of the airline. They must ensure that no deterioration of aeroplane security procedures occurs.
• The Commander is responsible for the safety of the aeroplane and its occupants during the flight.
Note: ‘During the flight’ is not an accurately describable concept. As far as the Commander's responsibility goes, the doors closed/open definition is generally the most serviceable. The period of flight duty (from reporting on) is considered as the time the Commander has authority over the crew. If there is a hijacking or another threat, the concept of flight is no longer sufficient. The responsibility of the Commander terminates actually only when passengers and crew are safe and their own master again and the aeroplane is disembarked. It depends on the circumstances whether and to what extent the responsibility can or will be taken over by others when the aeroplane is on the ground.
• Local authorities are responsible for airport security.
Control of Access to Aircraft
Ramp Areas
Stringent control of access to the aircraft must be carried out. Only authorised persons are allowed in the vicinity of the aircraft or ground equipment. All Company personnel in ramp areas or in the airport restricted zone must wear an Identification Card (ID card). If there is any doubt about the identity or authority of a person attempting to board the aircraft, then the law enforcement agencies and the Airport Manager must be informed immediately.
Persons with Statutory Right of Access
Flight Operations Inspectors of SSCA (or other foreign CAA), Customs, Immigration and Aviation Security Inspectors may board aircraft at any time in Cambodia or overseas to carry out their official duties. All such personnel carry an identity document issued by their controlling authority must be produced prior to being given access.
Controlling Access to Aircraft during Turnarounds
Overall responsibility rests with the aircraft Commander, and actual activity is shared between the cabin crew and the ground handling agents. It is important that all individuals are made aware of their responsibilities and are diligent in carrying them out.
The Commander must report any suspicious circumstances to relevant authority and must file an ASR. If there are any doubts about the integrity of the aircraft or the baggage, the Commander should consider whether another search is necessary.
Aeroplane Interior Search
The aircraft must be searched thoroughly after the completion of catering and cleaning and before the passenger boarding. The search ensures that no unauthorised person or any prohibited articles are left onboard.
The search should be carried out by the cabin crew. The result of search must be reported to the Commander before departure.
At transit where passengers disembark the aircraft, the remaining passengers onboard should be asked to identify their personal belongings so that any items left onboard by the disembarked passengers can be readily identified.
After passenger disembarks the aircraft a search must be performed in the areas accessed by the passengers i.e. cabin, lavatories, galley … etc during the flight, to ensure that no items have been left on-board by the disembarked passengers.
The aim of the flight deck check is to ensure that the aircraft has not been interfered with in a manner which would jeopardise its safety. Checking of flight deck is directly concerned with safe operation of the aircraft. Only flight crew or designated personnel are competent to check this area.
During an Aeroplane Interior Search the following areas shall be checked: Aeroplane Cabin: all overheads bins, lavatories, galleys, rubbish bins, storage bins, seat backs, seat pockets, areas under seats, crew compartments and other accessible compartments in the aeroplane cabin; Life jacket pouches shall be examined for signs of tampering on a random basis. Checking of the cabin is the responsibility of the cabin crew and shall be conducted on an aeroplane in service during turn-around or during transit stop after service providers have left the aeroplane. Completion of the inspections shall be reported by the CIC and signed Aeroplane Interior Search Certificate shall be handed over to flight crew to be signed by the Commander and First Officer. By signing the Commander certifies that all parties involved have reported completion of their part of the aeroplane security search.
Flight Deck: Searching of the flight deck is the responsibility of the flight crew or maintenance staff, as applicable.
Aeroplane Exterior Search
To ensure aircraft is airworthy, the Commander (or other designated flight crew member or an authorised engineer) shall check the exterior of the aircraft.
During an Aeroplane Exterior Search the following areas shall be checked: All service panels and compartments, wheel well areas (areas visible without applying maintenance procedures to open doors), cargo holds and adjacent areas, stores contained within the cargo compartment if accessible from outside without using any additional equipment (compartments sealed need not be checked, if the security seal is intact).
Exterior security search of the aeroplane exterior is the responsibility of flight crew or authorised engineer, as applicable. It may be combined with the aeroplane pre-flight inspection by the Commander or his delegate. Before the aircraft undertakes the first flight of the day, and if circumstances dictate on turnarounds, the Commander (or other designated flight crew member or an authorised engineer) when inspecting the aircraft exterior should be mindful of security considerations. Additionally, all easily accessible quick release panels should be inspected. By signing the Security Search List the Commander certifies that all parties involved have reported completion of their part of the aeroplane security search.
Aircraft access by the Public
Generally the public is not permitted to the airside of an airport for the purpose of viewing the aircraft. In exceptional cases for public relations, aircraft visit may be authorized in writing from the CEO or his designate. Visitors must be accompanied by the responsible staff member.
Sealing of Aircraft
When aircraft are left unattended away from their normal scheduled operating base, all doors and holds should be sealed by the flight crew who are responsible for aircraft security.
Stocks of security seals should be stored on the flight deck. Seals shall be used to seal all access doors, cargo holds and certain access hatches, according to aircraft type. If the aircraft seal has been breached, a full check by crew or search by trained security staff must be undertaken.
Crew Identity Card
Crew are to wear their Company Identity Cards (ID cards) clearly visible on the outside of their clothing when on duty at an airport (except when travelling on duty as a passenger).
Operating crew should remove and securely stow their cards once they board the aircraft. Cabin crew should not wear their identity cards when serving in the cabin due to risk of loss, theft or personal injury.
It is the individual’s responsibility to ensure his card remains valid and that he is familiar with its conditions of issue and use.
All reasonable care is to be taken to prevent loss or theft of ID cards, particularly when off duty, due to the security implications of misuse. This is even more serious if other identifying documents such as passports and licences are lost or stolen at the same time.
Loss or theft of an ID card should immediately be reported to the Flight Dispatch (Operations Control Centre) or if away from base, to the Commander and/or Station Manager.
Filming Security Procedures on Board
Filming for professional reasons should only be permitted with written permission of the Safety & Security Manager.
Aviation security processes for public transmission are strictly prohibited. Passengers filming for their own personal reason must also be reminded that filming of any part of the security processes is not allowed by the Company. Security processes include:
• Check in process and check-in areas;
• Baggage reconciliation process;
• Cabin Crew safety demonstration;
• Flight deck door opening procedures and filming of the flight deck door.
Anyone acting strangely or refusing to turn a camera off should be reported to the police and the Company at the earliest opportunity.
Airport Security
Each airport is required to establish an airport security program. This program must be designed to meet International Civil Aviation Organization (ICAO) – Annex 17, standard 4.1.1. The purpose of this security program is the prevention of unauthorised persons from gaining access to aeroplane and the safeguarding against acts of unlawful interference.
Security must be considered in relation to the need to facilitate operations and should conform to the principle that the scale of security measures is adequate to meet the threats. This security program is the responsibility of the airport authorities.
When entering or leaving a country, the crew is required to comply with that country's security, customs, health and currency regulations. Strict compliance with these regulations is a necessity as violation does not only reflect on the person of the offender but also is damaging to the reputation of the company. Self-evidently, the same goes for any other offence committed during a trip.
Company Security Matters
Security Manager
The company has appointed Safety & Security Manager who heads the Safety and Security Department.
Safety & Security Manager is available to provide the Company in general and in particular with advice on the correct implementation of security measures. He should ensure that the security of the Company operations is achieved through sound corporate policy, timely advice and effective performance by members of the airline and its handling agents. He will assist in liaison and consulting with local authorities regarding any security problems which may arise for the Company. He is responsible for overseeing all Company security training.
Safety & Security Manager is also available for crews to indicate the current level of threat against the airline and at all times to give advice on all other security regulations, practices and procedures of safeguards against acts of unlawful interference. Furthermore, Safety & Security Manager can undertake security inspections of Company stations and can, upon request from appropriate authorities, take part in a security survey of airports concerning the effectiveness of the measures being implemented.
Responsibilities Regarding Security Matters
• Safety & Security Manager is responsible for compiling the Company Security Manual (SM) and its distribution.
• Flight Operations Manager is responsible for implementation of the measures set out in the SM and OM Part A; Chapter 10 regarding his area of responsibility.
• Ground Operations Manager is responsible for implementation of the measures set out in the SM regarding his area of responsibility.
• Handling agents have their own responsibility for the implementation of security measures and procedures which are to be carried out prior to the commencement of, and during regular operations of the airline. They must ensure that no deterioration of aeroplane security procedures occurs.
• The Commander is responsible for the safety of the aeroplane and its occupants during the flight.
Note: ‘During the flight’ is not an accurately describable concept. As far as the Commander's responsibility goes, the doors closed/open definition is generally the most serviceable. The period of flight duty (from reporting on) is considered as the time the Commander has authority over the crew. If there is a hijacking or another threat, the concept of flight is no longer sufficient. The responsibility of the Commander terminates actually only when passengers and crew are safe and their own master again and the aeroplane is disembarked. It depends on the circumstances whether and to what extent the responsibility can or will be taken over by others when the aeroplane is on the ground.
• Local authorities are responsible for airport security.
Control of Access to Aircraft
Ramp Areas
Stringent control of access to the aircraft must be carried out. Only authorised persons are allowed in the vicinity of the aircraft or ground equipment. All Company personnel in ramp areas or in the airport restricted zone must wear an Identification Card (ID card). If there is any doubt about the identity or authority of a person attempting to board the aircraft, then the law enforcement agencies and the Airport Manager must be informed immediately.
Persons with Statutory Right of Access
Flight Operations Inspectors of SSCA (or other foreign CAA), Customs, Immigration and Aviation Security Inspectors may board aircraft at any time in Cambodia or overseas to carry out their official duties. All such personnel carry an identity document issued by their controlling authority must be produced prior to being given access.
Controlling Access to Aircraft during Turnarounds
Overall responsibility rests with the aircraft Commander, and actual activity is shared between the cabin crew and the ground handling agents. It is important that all individuals are made aware of their responsibilities and are diligent in carrying them out.
The Commander must report any suspicious circumstances to relevant authority and must file an ASR. If there are any doubts about the integrity of the aircraft or the baggage, the Commander should consider whether another search is necessary.
Aeroplane Interior Search
The aircraft must be searched thoroughly after the completion of catering and cleaning and before the passenger boarding. The search ensures that no unauthorised person or any prohibited articles are left onboard.
The search should be carried out by the cabin crew. The result of search must be reported to the Commander before departure.
At transit where passengers disembark the aircraft, the remaining passengers onboard should be asked to identify their personal belongings so that any items left onboard by the disembarked passengers can be readily identified.
After passenger disembarks the aircraft a search must be performed in the areas accessed by the passengers i.e. cabin, lavatories, galley … etc during the flight, to ensure that no items have been left on-board by the disembarked passengers.
The aim of the flight deck check is to ensure that the aircraft has not been interfered with in a manner which would jeopardise its safety. Checking of flight deck is directly concerned with safe operation of the aircraft. Only flight crew or designated personnel are competent to check this area.
During an Aeroplane Interior Search the following areas shall be checked: Aeroplane Cabin: all overheads bins, lavatories, galleys, rubbish bins, storage bins, seat backs, seat pockets, areas under seats, crew compartments and other accessible compartments in the aeroplane cabin; Life jacket pouches shall be examined for signs of tampering on a random basis. Checking of the cabin is the responsibility of the cabin crew and shall be conducted on an aeroplane in service during turn-around or during transit stop after service providers have left the aeroplane. Completion of the inspections shall be reported by the CIC and signed Aeroplane Interior Search Certificate shall be handed over to flight crew to be signed by the Commander and First Officer. By signing the Commander certifies that all parties involved have reported completion of their part of the aeroplane security search.
Flight Deck: Searching of the flight deck is the responsibility of the flight crew or maintenance staff, as applicable.
Aeroplane Exterior Search
To ensure aircraft is airworthy, the Commander (or other designated flight crew member or an authorised engineer) shall check the exterior of the aircraft.
During an Aeroplane Exterior Search the following areas shall be checked: All service panels and compartments, wheel well areas (areas visible without applying maintenance procedures to open doors), cargo holds and adjacent areas, stores contained within the cargo compartment if accessible from outside without using any additional equipment (compartments sealed need not be checked, if the security seal is intact).
Exterior security search of the aeroplane exterior is the responsibility of flight crew or authorised engineer, as applicable. It may be combined with the aeroplane pre-flight inspection by the Commander or his delegate. Before the aircraft undertakes the first flight of the day, and if circumstances dictate on turnarounds, the Commander (or other designated flight crew member or an authorised engineer) when inspecting the aircraft exterior should be mindful of security considerations. Additionally, all easily accessible quick release panels should be inspected. By signing the Security Search List the Commander certifies that all parties involved have reported completion of their part of the aeroplane security search.
Aircraft access by the Public
Generally the public is not permitted to the airside of an airport for the purpose of viewing the aircraft. In exceptional cases for public relations, aircraft visit may be authorized in writing from the CEO or his designate. Visitors must be accompanied by the responsible staff member.
Sealing of Aircraft
When aircraft are left unattended away from their normal scheduled operating base, all doors and holds should be sealed by the flight crew who are responsible for aircraft security.
Stocks of security seals should be stored on the flight deck. Seals shall be used to seal all access doors, cargo holds and certain access hatches, according to aircraft type. If the aircraft seal has been breached, a full check by crew or search by trained security staff must be undertaken.
Crew Identity Card
Crew are to wear their Company Identity Cards (ID cards) clearly visible on the outside of their clothing when on duty at an airport (except when travelling on duty as a passenger).
Operating crew should remove and securely stow their cards once they board the aircraft. Cabin crew should not wear their identity cards when serving in the cabin due to risk of loss, theft or personal injury.
It is the individual’s responsibility to ensure his card remains valid and that he is familiar with its conditions of issue and use.
All reasonable care is to be taken to prevent loss or theft of ID cards, particularly when off duty, due to the security implications of misuse. This is even more serious if other identifying documents such as passports and licences are lost or stolen at the same time.
Loss or theft of an ID card should immediately be reported to the Flight Dispatch (Operations Control Centre) or if away from base, to the Commander and/or Station Manager.
Filming Security Procedures on Board
Filming for professional reasons should only be permitted with written permission of the Safety & Security Manager.
Aviation security processes for public transmission are strictly prohibited. Passengers filming for their own personal reason must also be reminded that filming of any part of the security processes is not allowed by the Company. Security processes include:
• Check in process and check-in areas;
• Baggage reconciliation process;
• Cabin Crew safety demonstration;
• Flight deck door opening procedures and filming of the flight deck door.
Anyone acting strangely or refusing to turn a camera off should be reported to the police and the Company at the earliest opportunity.
Airport Security
Each airport is required to establish an airport security program. This program must be designed to meet International Civil Aviation Organization (ICAO) – Annex 17, standard 4.1.1. The purpose of this security program is the prevention of unauthorised persons from gaining access to aeroplane and the safeguarding against acts of unlawful interference.
Security must be considered in relation to the need to facilitate operations and should conform to the principle that the scale of security measures is adequate to meet the threats. This security program is the responsibility of the airport authorities.
Company Security Matters
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